1. Introduction
Natural Señoritas (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website naturalsenoritas.co.za, make a purchase, or interact with us online.
By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of information:
2.1 Personal Information
When you place an order, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and delivery addresses
- Payment details (processed securely by third-party payment gateways)
2.2 Automatically Collected Information
When you visit our website, certain data may be collected automatically through cookies or analytics tools:
- IP address
- Browser type and device information
- Pages viewed and time spent on site
- Referring URLs
2.3 Optional Information
If you contact us via forms or social media, we may collect any information you voluntarily provide.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate order confirmations and updates
- Respond to enquiries and provide customer support
- Improve our website and customer experience
- Send newsletters, promotions, or wellness tips (if you’ve opted in)
- Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies to:
- Enhance your browsing experience
- Track website analytics via tools such as Google Analytics
- Remember your preferences and shopping cart items
You may disable cookies in your browser, but some features of the website may not function properly as a result.
5. Sharing of Information
We may share your information with:
- Payment processors (for secure online payments)
- Courier or delivery partners (for shipping your order)
- Email marketing platforms (if you have subscribed)
All third parties are required to handle your data securely and only for the purpose it was collected.
6. Data Retention
We retain your personal information only as long as necessary:
- To complete transactions and provide services
- To comply with tax and accounting obligations
- For legal or record-keeping purposes
7. Security
We take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction.
Sensitive data such as credit card information is encrypted and processed through secure payment gateways (e.g., PayFast, PayPal, or Yoco).
8. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information
- Request correction or deletion of inaccurate data
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, please contact us via email at info@naturalsenoritas.co.za.
9. Email Communications
You can unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.
10. Third-Party Links
Our website may include links to third-party websites (e.g., Instagram, Pinterest).
We are not responsible for the content or privacy practices of these sites.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.”
12. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Natural Señoritas
📍 South Africa
📧 info@naturalsenoritas.co.za
🌐 https://naturalsenoritas.co.za